Consumer trust affects intention/actual transaction by affecting usefulness, ease of use, and perceived risk
The level of risk a consumer believes exists
regarding the purchase of a specific product
from a specific retailer, whether or not
that belief is factually correct.
by Richard A. Ashley, University of Connecticut
Overall Perceived Risk
- Associated with the
Product catego
purchase (Kim Heewoong., 2011).
Also, as the factors associated with organism, we try to consider cognitive aspects about the nature of apps and social impact (acceptance of negative reviews). However, there could the difference between acceptance and resistance to cognitive aspects depending on the personal characteristics of the app, so we research model considering factors related to personal
What is the black consumer ?
It refers to a consumer who tries intentionally to get some unfair benefits. It can be called the 'blacksumer', which is a new coinage from two words: 'black' is for immoral and 'consumer' for purchaser. When some facts of a specific event with unproven grounds are prevailed on the Internet or by the press, the related company will be damaged badly. So most of the
consumer behavior)이 무엇인가를 몇 가지 정의를 통해 알아보기로 한다. 먼저 쉬프만(Schiffman,1991)에 의하면 소비자 행동이란 \"소비자들이 그들의 욕구를 충족시켜 주리라고 기대하는 제품과 서비스를 탐색하고, 구매, 사용, 평가 및 처분하는데 나타나는 행동\"(the behavior that consumers display in searching for, purchas
1 편리함
매장에 갈 필요가 없다
24시간, 전국 어디서나 주문이 가능하다
주문, 배달, 반품, 교환, 수선 등이 모두 무료이다
주문한 상품은 2-5일 내에 배달 된다
제품에 결함이 있을 시 30일 안에 언제든지 반품이나 교환이 가능하다
신용카드 이용 시 무이자 할부, 12개월 할부 등 다양한 혜택이 있
scale
Sports Achievement Literature Life cycle phase
Problem recognition
Cause consumer purchasing decisions, and enable the purpose-oriented
Information navigation
The process of gathering useful information
Evaluation of selected alternative
Beliefs and values of the existing information structure is a combination of process
3-1. Change in the view of consumer decision making process
The assumption on the culture marketing is that consumers do not show only rational thinking process to consider the purchase. That is, the emergence of culture is based on the change in the view of consumer decision making process.
The traditional view of the consumer’s decision-making process is divided according to whether con
Role playing
Diversion
Self-gratification
Learning about new trends
Physical activity
Sensory stimulation
Location
Nature and quality of assortment
Price
Advertising and promotion for Positioning of the Retail Brand
Sales personnel
Services offered
Physical store attributes
Nature of store clientele
Point-of-purchase displays
Consumer logistics
(1) Location
First, we sell disposable underwear. The men don’t like change their underwear.
Second, many children are being too noisy in jjimjilbang. So, we made a room for children.
Third, usually jjimjilbang combined all of the area. so some people sleep on center of floor and another people run or make much noise. That’s why we separate eating area, playing area and sleeping area.
Fourth, we
• Make a Spa day on Thursday!
Customers often use the spa for the weekend to relax and enjoy it. So during the week, the frequency of use will be decreased. Overseas Visitors to the cinema on weekends most of the cases because, on Thursday, a lot of places with special discounts. So, customers also receive discounts on weekdays to avoid the weekend to enjoy a movie in the comfort and satis